1. General Policy
Due to the nature of our service, where votes are immediately applied to nominees upon successful payment, we generally do not offer refunds for completed vote purchases.
2. Eligible Refund Scenarios
Refunds may be considered in the following cases:
- Technical Errors: Payment was deducted but votes were not credited due to a system error
- Duplicate Charges: You were charged multiple times for the same transaction
- Fraudulent Activity: Unauthorized transactions on your account
3. Refund Request Process
- Contact us within 24 hours of the transaction
- Provide your transaction reference number
- Include a brief description of the issue
- Our team will investigate and respond within 48 hours
4. Refund Timeline
If a refund is approved, it will be processed within 5-10 business days. The refund will be credited to the original payment method used.
5. Non-Refundable Items
- Votes that have already been applied to nominees
- Tokens earned from voting
- Draw entries
- Transactions older than 24 hours without reported issues
6. Campaign Cancellation
In the rare event that a campaign is cancelled before winners are announced, we will offer full refunds or credit for future campaigns at your choice.
7. Contact for Refunds
To request a refund, please email us at refunds@nominatetounwind.com with the subject line "Refund Request - [Transaction Reference]"